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If your issue concerns a specific campaign connected to a Sheet, like personalization or conditional content issues, you can expedite our ability to help you by sharing your Sheet in advance with.

GMass is deeply integrated with Google Sheets.

If your question has to do with a specific campaign, include the campaign ID in your request.And if you want to make a video demonstrating an issue, you can use the free version of Screencastify. If you want to get fancy, you can use a tool like Snagit to capture your screen and annotate it. Both Windows and Mac computers have keyboard shortcuts to capture your screen. Attach screenshots and videos where applicable to illustrate the issue.If you have multiple account with which you use GMass, specify the one most closely related to the issue. Make sure you specify the correct Gmail or G Suite account with which you’re using GMass and you need help.Note that our support contact form (link below) has two premium pay-per-incident support options for urgent issues. Here are some additional steps you can take to ensure the best possible GMass support. For example, if you want to know how to edit your campaign, you would search “edit campaign”.

It’s powered by Google and only returns results related to GMass. Before you submit a request, please try to find the answer yourself by vising our support portal or searching using the search field to the right. We do not offer phone support or chat support. We use Zendesk as our support ticketing system. GMass is a low-cost, self-service system.

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